Support
Talk To A Person About Your Fountain
One inbox, answered by the people who make and sell the product. If your cat is not using it, or a part has failed, write to us before you start a return. Most cases are solved without one.
Email
hello@whiskerys.com
Dispatch from
Hong Kong
Registered entity
Presnse
Returns
14 days, unused
Before you write about a cat who will not drink
Try timed mode with the old bowl left in place for a few days. That solves most cases on its own.
If it does not, tell us which mode you used and how long you gave it, and we will work through it with you.
How do I start a return?
Email us with your order number and we will reply with a return authorisation and the address to send it to. The window is 14 days and the fountain must be unused. You pay the postage back to Hong Kong; we refund the product, the add-ons and the original shipping in full, with nothing deducted at our end.
My order has not arrived yet
We process orders in 2 to 3 days, then delivery takes 14 to 20 days from Hong Kong. If it has been longer than that, send us your order number and we will chase the carrier.
Can I buy just the filters or a spare module?
Yes. Modules, tanks, lids, cartridges and cotton layers are all sold separately. Email us and we will point you at the right part and tell you what it costs.
Every part stocked as a spare, so one failure does not end the product
If A Part Fails
We Send The Part, Not A Form Letter
Inside the warranty we replace the failed component and cover the shipping to you. In most cases the whole unit does not need to come back. After the warranty, modules, tanks, lids and filters remain on sale — email us for the current price of the part you need.